SHIPPING POLICY

After you have successfully placed an order, our Customer Care team will contact you at the phone number you provide to verify your order and notify you of the time you receive the goods, along with according to other necessary information.

Shipping channel

DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.

DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.

Shipping times

As an agarwood seller, we strive to provide our customers with the best products and services possible. We understand that fast and reliable shipping is an essential part of the online shopping experience, and we want to make sure our customers are aware of our shipping policy. Our shipping time from Vietnam to foreign countries typically takes between 10 to 12 days. We work with trusted shipping carriers to ensure that your agarwood products arrive safely and on time. You can track your package through our website and stay up-to-date on its delivery status. If you have any questions or concerns about your order, our customer support team is available to assist you. We want you to be completely satisfied with your purchase, and we’re committed to making your shopping experience with us as smooth and enjoyable as possible. Shop with us today and experience the difference!

COUNTRY STANDARD (BUSINESS DAYS)
AUSTRALIA 14-20 DAYS
CANADA 10-12 DAYS
FRANCE 10-12 DAYS
GERMANY 10-12 DAYS
HONG KONG 7-10 DAYS
TAIWAN 7-10 DAYS
ITALY 10-12 DAYS
JAPAN 10-12 DAYS
MALAYSIA 10-12 DAYS
NETHERLANDS 10-12 DAYS
POLAND 10-12 DAYS
SINGAPORE 7-10 DAYS
SPAIN 10-12 DAYS
USA 10-12 DAYS
UNITED KINGDOM 10-12 DAYS
REST OF WORLD 14-18 DAYS