When will my order ship?
Country Delivery Commitment  
USA
7 – 14 Business Day
 
Australia
7 – 10 Business Day
 
Japan
7 – 10 Business Day
 
Singapore 7 – 10 Business Day  
Malaysia 7 – 10 Business Day  
Korea 7 – 10 Business Day  
Taiwan 7 – 10 Business Day  
Canada
10 – 15 Business Day
 
Germany
10 – 15 Business Day  
England 10 – 15 Business Day  

Orther country: 10 – 14 Business Day

How can I make returns or exchanges?

In general, articles are accepted for credit or exchange if returned in saleable condition within your store’s designated timeframe, to the original country or location of purchase only.
Just accept the exchange in case the error comes from Thien Moc Huong.
If you have any questions regarding returns or exchanges, please contact our customer services email: info@thienmochuong.com

How are taxes and duties calculated?

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

Will I have to pay international taxes & duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

How do I order a bracelet from Thien Moc Huong agarwood?

Telephone: +84 933 348 368
On-line: At this time, Thien Moc Huong agarwood has shipping over the world
For online payment: according to the steps on the website, if you are unable to pay, please contact the support department: support@thienmochuong.com

Why was my order canceled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.

How do i track my order

1. Your orders are shipped by DHL delivery service.
2. If you want to check the order’s status, please contact our email support@thienmochuong.com

How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you.

Do I need a Paypal account to make payment?

No, you do not need a Paypal account to make payment. You can simply checkout using your credit card.

Which currency are you using on your website?

Our products are listed in US Dollar.

Which type of silver/gold charm?

Thien Moc Huong use Sterling silver, also known as 925 sterling silveris a metal alloy used in jewelry and decorative household objects. Traditionally, it is 92.5% silver (Ag), and 7.5% copper (Cu). Occasionally, other metals account for 7.5%, but the 925 hallmark will always indicate 92.5% silver purity

Also, we use 23K gold to make a charm. 24k gold is also called pure gold or 100 per cent gold. This means that all 24 parts in the gold are all pure gold without traces of any other metals. It is known to be 99.9 per cent pure and takes on a distinct bright yellow color.

 

Does Thien Moc Huong offer engraving services?

Hand or machine engraving is available with sufficient space for engraving. NO Charges will apply. Please contact our email or chat with us

Is the Thien Moc Huong agarwood Box available for purchase?

A Box is provided with the purchase of Thien Moc Huong agarwood bracelet.

 

Where is the place of origin of agarwood? Does Thien Moc Huong have a certificate of agarwood?

None of the organizations could certificate the quality of Agarwood.
Thien Moc Huong is certificated by its 40-year reputation in the market, as well a return & exchange policy, etc

What is the warranty policy in Thien Moc Huong?
Thien Moc Huong has a warranty that covers manufacturer’s defects permanent after the original purchase date from an authorized dealer. Basically, some example we will give a warranty are:
 
1 for 1 30 days, replacement wire warranty – polishing beads (applied at the official warranty center)
 
Noted:
1. It’s our fault (wrong product, wrong size, missing product, damaged items,…), we will repair or replace your product for free and do not count the shipping fee.
2. It’s a warantty for our customers and products that have been used. Like grain polishing of beads, change the strap.
 
We have a discount 50% charm value when replacing silver charm
 
The warranty does not cover water damage, normal wear and tear, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt (or remember your phone number). If you’ve purchased from our site or Amazon, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.
How can I handle agarwood products?

Agarwood Maintenance

  • Agarwood must be kept dry. If it gets wet, dry it with a cloth and place in a dry location.
  • Store Agarwood in a glass container and keep in a cool location when not wearing.
  • To maintain the distinct Agarwood fragrance, do not store in a location with strong odours. This may pollute or destroy the Agarwood fragrance.
  • Keep the Agarwood away from cleaning products, such as soap, washing powder, and shampoo. Agarwood’s fragrance can be lost through chemical reaction with these products.
  • Wearing your Agarwood is the best way to maintain its natural condition and fragrance. It is normal for the natural oils created by the human body to slowly change the colour of Agarwood.
  • When Agarwood is worn or carried for a long period of time, the surface will form a natural serum, which may eventually weaken the fragrance. To maintain fragrance, place the Agarwood under your pillow at night or store within a sealed glass container.
Where is the warranty center of Thien Moc Huong?

Our warranty service is only applied for customers in HCM and HN. International customers either need to pay for shipping fee to have your bracelet given a warranty in our company officially or follow the instructions below to carry out a warranty at your home.

What i have to do when i Received a damaged item?

Receive a damaged item? Please reach out to our Customer Support team at support@thienmochuong.com and they will help resolve the issue. See more warranty information on our FAQ page.

How do I care for my agarwood silver charm bracelet?

Silver is a precious metal and may require cleaning from time to time. Using a small amount of silver jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.


Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth such as the flannel pouch or a silver storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a flannel roll. Avoid contact with rubber bands or other rubber products. The sulfur in rubber causes tarnishing and corrosion.

You can choose your own choice to give a brand new bracelet