1. Products within 30 DAYS if there is an error caused by the manufacturer THIEN MOC HUONG will apply 1 to 1 exchange nationwide

* Warranty conditions: The product has never been used, is not dented, scratched or broken due to the use of the customer, applies to exchange for a of the same price or a product with a higher price. .

2. Support lifetime to replace stone charm and silver charm with only 50% of original price (not applicable to beads)

3. Warranty PERSONAL change the wire, polish the product (no warranty on gold-related products)

1 for 1 exchange policy within 30 days

1. Steps to change products

– Check the conditions of exchange – warranty above

– Call Hotline to confirm

– Packing the product as before

– Receive new products and make up for the difference (if any)

2. Product exchange conditions

Customers will be able to exchange goods at Thien Moc Huong in the following cases:

– When Thien Moc Huong delivers the wrong color, size, wrong product or the product has an error due to the manufacturer (dented, distorted beads, incorrect charm, …)

– The product still has the Warranty Card intact, not dirty, scratched

– Exchange service only applies to the same product but different color, different size

– You can exchange products of equal value or make up for the difference if you want to change to products of higher value.

– Please keep the Warranty Card to facilitate product exchange.


Thien Moc Huong only accepts to exchange for other products of the same price or products with a higher price than the product purchased by the customer. For purchased products, please non-refundable.

Except for the cases of exchange mentioned above, Thien Moc Huong does not accept to handle other cases.

3. Product return time

Register for an exchange within 7 days of receiving the product (including Saturday and Sunday)

4. Processing time

After receiving the products sent, Thien Moc Huong will check and exchange the goods within 7 working days (excluding Saturday and Sunday).

When in need of warranty, please send to


Address: 71 Nguyen Khac Nhu, Co Giang Ward, District 1, HCMC

Phone: 0933.348.368