1. Products within 30 DAYS if there is an error caused by the manufacturer THIEN MOC HUONG will apply 1 to 1 exchange nationwide
* Warranty conditions: The product has never been used, is not dented, scratched or broken due to the use of the customer, applies to exchange for a of the same price or a product with a higher price. .
2. Support lifetime to replace stone charm and silver charm with only 50% of original price (not applicable to beads)
3. Warranty PERSONAL change the wire, polish the product (no warranty on gold-related products)
1 for 1 exchange policy within 30 days
1. Steps to change products
– Check the conditions of exchange – warranty above
– Call Hotline to confirm
– Packing the product as before
– Receive new products and make up for the difference (if any)
2. Product exchange conditions
Customers will be able to exchange goods at Thien Moc Huong in the following cases:
– When Thien Moc Huong delivers the wrong color, size, wrong product or the product has an error due to the manufacturer (dented, distorted beads, incorrect charm, …)
– The product still has the Warranty Card intact, not dirty, scratched
– Exchange service only applies to the same product but different color, different size
– You can exchange products of equal value or make up for the difference if you want to change to products of higher value.
– Please keep the Warranty Card to facilitate product exchange.
Thien Moc Huong only accepts to exchange for other products of the same price or products with a higher price than the product purchased by the customer. For purchased products, please non-refundable.
Except for the cases of exchange mentioned above, Thien Moc Huong does not accept to handle other cases.
3. Product return time
Register for an exchange within 7 days of receiving the product (including Saturday and Sunday)
4. Processing time
After receiving the products sent, Thien Moc Huong will check and exchange the goods within 7 working days (excluding Saturday and Sunday).
When in need of warranty, please send to
WARRANTY CENTER & CUSTOMER CARE
Address: 71 Nguyen Khac Nhu, Co Giang Ward, District 1, HCMC